PRIVACY POLICY

 

When you conduct a transaction on our website, or become a member, as part of the process, we see Personal Information that you provide, such as your name, billing/delivery address, email address and phone number; however we do not see any payment details or passwords.

 

SHIPPING YOUR ORDER

 

We usually use Royal Mail to ship orders, and they do not require a phone number; however sometimes we use a courier service to ship your order, and they recommend a phone number to be provided to them so that they are able to contact you if there’s a problem with your delivery. In this case we pass on your phone number, if you provided one when you placed your order. If you would not like us to pass your number on to couriers, either omit this information when you place an order, let us know via email at hello@weezandmerl.com, or through the contact box at the bottom of this page.

 

HOW & WHY WE COMMUNICATE WITH OUR SITE VISITORS

 

If you have placed an order in the past, we may contact you regarding surveys or questionnaires, or to send updates about our products or website. For these purposes we would contact you via email; we never contact you via the phone number provided when you place an order. If you would like to opt out of receiving future email correspondence from us please notify us via email after you have placed your order; however please be aware that we would still have to contact you regarding your order if, for example, the shipping address is incomplete, or if there is a problem with a product you have ordered.

 

HOW TO WITHDRAW YOUR CONSENT

 

If you don’t want us to process your data anymore, or if you would like to access, correct, amend or delete any personal information we have about you, please contact us at hello@weezandmerl.com, or via the contact box at the bottom of this page. Alternatively, you can reach us via our postal address: Weez & Merl Ltd., 23 Lansdowne Mews, Hove, BN31FW, United Kingdom.

 

PRIVACY POLICY UPDATES

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

 

THE PLATFORM WE USE

 

Weez & Merl are currently using the Wix.com platform.

 

HOW WIX STORES, USES, SHARES AND DISCLOSES SITE VISITORS' PERSONAL INFORMATION

 

Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. You can read more about this in the ‘Users of Users’ sections 2.2 and 6 in Wix’s own Privacy Policy. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

 

THE TYPE OF INFORMATION WIX COLLECTS

 

Wix receives, collects and stores any information you enter on our website or provide in any other way. In addition, Wix collects the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. 

 

Wix has an analytics feature, which measures and collects session information, including page response times, length of visits to certain pages, and page interaction information. Weez & Merl sees this information as aggregated data, which helps us to understand how our site is used. Wix collects personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

HOW & WHY WIX COLLECTS SUCH PERSONAL INFORMATION

 

When you conduct a transaction on our website, as part of the process, Wix collects the personal information you give, such as your name, address and email address. This personal information will be used by Wix for the specific reasons stated below only. 

 

Wix collects such Non-personal and Personal Information for the following purposes:

 

  • To provide and operate the Services;

  • To provide their website Users (Weez & Merl) with ongoing customer assistance and technical support;

  • To be able to contact their Visitors and Users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which they or their business partners may use to provide and improve their respective services; 

  • To comply with any applicable laws and regulations.

 

COOKIES

You can tailor which non-essential cookies you’d like to accept or decline by clicking on the “COOKIE SETTINGS” link on the banner that pops up when you first enter our website.

Wix’s websites use cookies for important reasons, such as:

  • To provide a great experience for visitors and customers.

  • To identify registered members (users who have registered to a site).

  • To monitor and analyze the performance, operation and effectiveness of Wix's platform.

  • To ensure Wix’s platform is secure and safe to use. 

 

You can view exactly which essential Cookies are used on Wix websites here: https://support.wix.com/en/article/cookies-and-your-wix-site

 

For more information about websites’ use of cookies, such as what they are and how to manage them, go to: https://www.allaboutcookies.org/

 

REPORT A PROBLEM

If you’ve spotted a problem, or would like to help us improve this Privacy Policy, please contact us at hello@weezandmerl.com, or via the contact box at the bottom of this page. Alternatively, you can reach us via our postal address: Weez & Merl Ltd., 23 Lansdowne Mews, Hove, BN31FW, United Kingdom.